Resources / Analyst Research

 
Gartner

Gartner: 2017 Magic Quadrant – IT Service Management Tools

See how each top ITSM vendor compares, and which makes sense for your organization. Download the Gartner Magic Quadrant for IT Service Management.

 
Gartner

Gartner: When will AI Virtual Support Agents Replace Your IT Service Desk?

Find out how the emergence of AI will impact the IT service desk and how to lay a foundation for success with AI initiatives through the development of strong knowledge management practices.

 
Forrester

Forrester: Elevate Service Value Beyond the Technology Organization

This Forrester report discusses why ESM has become a competitive advantage both for IT teams and the business alike, and how you can architect your own journey toward a more powerful, unified, and cost-effective model for service delivery across the entire organization.

 
IDC

IDC MarketScape for Worldwide IT Service and Incident Management Software 2017

Download an excerpt of top vendors on IT service and incident management capabilities, including vendor's capabilities and strategies.

 
Gartner

EMA: Next-Generation IT Service Management

This research report examines ITSM from multiple dimensions, showing what’s really occurring with initiatives in both North America and Europe, and providing a blueprint for how best to accelerate forward into a truly next-generation status.

 
Gartner

EMA: How Cherwell is Transforming Service Management

Download the report to learn how you can stimulate advances in ITSM and related disciplines to support the more dynamic and business related requirements of the digital age.