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Alt Vision have over 12 years of experience supporting and implementing VMware Service Manager (formally:  InfraEnteprise ITSM Software).

Now that VMware have discontinued the VMware Service Manager (VSM) product from sale in 2012 and left their customers with no VMware migration path, existing customers need to plan for their future. 

As many sites have been implemented over a number of years with considerable thought  and effort put into the alignment of VMware Service Manager to their business processes, it is not practical to quickly migrate to another tool.  But that said, you most probably do not want to invest in training new staff in supporting an end of life product.

 Alt Vision experienced VSM support staff can provide the bridging support for the next year or two whilst you can more orderly plan you future direction.

Our understanding is that VMware require all InfraEnterprise V8 and VSM 9.0 customers to upgrade to VSM 9.1 to receive product support.  Unfortunately this upgrade can be complex and sometimes just as expensive as moving to another platform.   Alt Vision can provide Technical and Administration support for these older system to fill this void.  This will enable you business to take a more considered approach in whatever product you choose to replace VMware Service Manager in the future.

Our  in depth experience with InfraEnterprise V8.0 and VMware Service Manager 9.0/9.1 provide the following benefits:

  • Quickly Understand how your organization uses the various functions of InfraEnterprise or VMware Service Manager.
  • Our skilled InfraEnterprise/VSM Developers can assess and document Custom Modifications, Workflow Requests and Service Requests within your current InfraEnterprise/VSM System, so that modifications can be efficiently made if required.
  • Map Current InfraEnterprise/VSM Business Process Functionality provided through configuration and customization.
  • Provide Administrative Support on a one off or regular weekly basis for the remaining life of your InfraEnterprise/VSM implementation.
  • Provide Customization and Adaptation Services for InfraEnterprise/VSM Sites
  • Provide Efficient Transition Planning for larger sites 
Please contact one of our senior consultant for a no obligation high level assessment of your current InfraEnterprise/VSM System and quotation for  transition or ongoing support.