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Creating a supportable BYOD Governance Strategy

Learn how to design a governance strategy that supports BYOD (bring your own device) and enables increased employee productivity while preventing increased support costs.

 

Moderator: Allison Wroe, Cherwell Software
Presenter(s): Jason Rosenfeld, Cask, LLC Matt Neigh, Cherwell Software

 

    Creating a Supportable BYOD Governance Strategy (.wmv file)

   Creating a Supportable BYOD Governance Strategy (slide deck)

 

Equipment Loan Applet

Learn how Cherwell customers have maximized their investment in Cherwell Software by extending its use beyond IT Service Management processes.


Moderator: Allison Wroe, Cherwell Software
Presenter(s): Joe Totten, Avante Solutions


  Webinar - Equipment Loan Applet


UCCS Reduces Service Requests by 65%

Learn how UCCS utilized self-service password reset to reduce help desk requests by 65%, lessons they learned during implementation, and recommendations for anyone considering self-service password reset.


Moderator: Allison Wroe, Cherwell Software
Presenter(s): Chris Wiggins, UCCS Brian Carey, UCCS


   Webinar - UCCS Reduces Password Resets by 65 Percent

   Slide Deck - UCCS Reduces Password Resets by 65 Percent

 

12 Steps to Affordable ITSM Implementation

California State University, Fresno Implements ITSM Without Breaking The Bank with 12 Steps to Affordable ITSM Implementation.


Moderator: Allison Wroe, Cherwell Software
Presenter(s): Eveline Oehrlich (Hubbert), Forrester Research Phil Neufeld, California State University, Fresno


   Webinar - 12 Steps to an Affordable ITSM Implementation

   Slide Deck - 12 Steps to an Affordable ITSM Implementation

   Case Study - California State University, Fresno