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Learn how companies reduce costs and improve Service Management and Help Desk operations by utilizing Cherwell Service Management software.

  Bloxx
  Industry: Technology
Location: United States, U.K., The Netherlands, Australia

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  Bloxx had planned to upgrade their legacy service desk solution by adding a web portal service and additional analyst licences. However, the extra module and licenses would be an additional charge, plus annual maintenance for a system that still had limitations. For a similar price to the upgrade they could make the entire transition to Cherwell confident that all of their future required modules were included in the start up package.
  ControlCircle Selects Cherwell for Ease-of-Use and Flexibility
  Industry: Technology
Location: United Kingdom, United States, Singapore
Customer Since: 2010
Use Case: Deploy Incident, Problem, Change and CRM

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  ControlCircle selected Cherwell Service Management software as an instrumental tool to help obtain two international standards - ISO/IEC 20000 and ISO 27001 – and deployed the software in five areas of the business; customer support, projects, assets, sales and CRM. The company had two key software requirements: it must first manage the core ITIL processes, and then also provide ease-of-use and flexibility so that any of their IT team or a non-development resource could set-up, configure, and use it.
  HP Service Desk Replacement
  Industry: Healthcare
Location: Alaska, United States
Customer Since: 2009
Use Case: HP Service Desk Replacement

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  This health care company desired to further standardize their ITL processes and internal workflow and determined that its current solution, HP Service Desk, did not have the language or data structure to support significant changes. It also needed a system with more robust integration capabilities, including fully-automated active directory (“AD”) integration. Faced with these HP limitations and prospects of tripling HP licensing fees for adding Problem and Change Management modules, Cherwell was a refreshing alternative.
  Cherwell Replaces FrontRange Solutions HEAT
  Industry: Banking and Finance
Location: Colorado, United States
Customer Since: 2009
Use Case: FrontRange HEAT Replacement

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  Ent Federal Credit Union (Colorado's largest credit union with nearly 200,000 customers) required a more flexible, easier to use and integrate, and lower cost solution than FrontRange Solutions HEAT software. They required help desk software that would be easy to automate and enforce processes, simple to modify as needs evolved and extendible to other products and IT applications.
  First Rate Automates Incident Workflows
  Industry: Technology
Location: United States, United Kingdom, The Netherlands, Australia
Customer Since: 2011
Use Case:Incident Management Automation 

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  First Rate Exchange, a joint venture between the Bank of Ireland and the Post Office and the leading provider of foreign currency to businesses across the UK, needed to automate the high number of incidents recorded each week where emails with attachments were being blocked. With Cherwell Software, a system was set-up to automate the workflow and consistency of releasing these blocked emails and speeding up the process, whilst maintaining integrity of the policy.
  University Replaces BMC Remedy Software
  Industry: Higher Education
Location: United States
Customer Since: 2009
Use Case: BMC Remedy Replacement

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  This University experienced "inherent flaws" with BMC Remedy software – from aesthetics to design and workflow – which proved problematic for this fast-paced support center. Over time, the university's frustration with BMC Remedy software's limited and cumbersome legacy system grew so large that the IT team demanded a new service management software solution.
  Spirax Sarco Utilizes Cherwell to Consolidate IT Support and Adopt ITIL
  Industry: Technology
Location: United States
Customer Since: 2010
Use Case: Installation of Cherwell's out-of-the-box ITIL Solution

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  Spirax Sarco, an international company operating in 33 countries, initiated a standardization project in the latter half of 2009 to consolidate all its various IS support systems, asset and service management processes onto a single software architecture. The company chose ITIL compliant Cherwell Service Management to eliminate the anomalies and inconsistent processes that inevitably arise when using a variety of different legacy tools.