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Don't just take our word for it. Read what industry experts have to say about Cherwell Service Management.

Cherwell Software Is on the Gartner 2013 ITSM Magic Quadrant Report

Cherwell Software, one of the fastest-growing IT Service management software providers, today announced that Cherwell Service Management has been very favorably positioned by Gartner, Inc. in the IT Service Support Management Tools Magic Quadrant report. Cherwell is just six years from its inaugural software release.


The Magic Quadrant is a proprietary research tool developed by Gartner that visually depicts a market’s direction and maturity, as well as its leaders. Companies are evaluated on their completeness of vision and ability to execute.


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CSU Fresno Implements ITSM Without Breaking the Bank

by, Eveline Oehrlich (Hubbert) with Peter O’Neill and Lindsey Kempton

To have better visibility of issues across the managed environment and to truly manage incidents and problems with a coordinated effort, CSU-Fresno needed to replace the existing help desk software with a service management solution that allowed for the reinforcement of consistent behaviors across teams and support the service management processes, including incident, problem, knowledge, and change management.


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Market Overview – IT Service Management Software

by, Eveline Oehrlich (Hubbert) with Peter O’Neill and Ben Echols

The Service Management Software/Help Desk Software/IT Support Software markets are filled with vendors that have all developed tools that look very similar. The fundamental processes of incident and problem management are comparable across these solutions, but ease of use and implementation time offer some differentiation.


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108% ROI in 10 Months and a total three-year benefit of $859,247

by, Michelle Bishop, Forrester Consulting

This organization purchased a different enterprise-level service management solution and, for more than a year, attempted and failed to implement the solution due to challenges with upgrade compatibility, contractors, and matching the software configuration. It replaced its non-functional software with Cherwell Service Management. This Forrester Research Study quantifies a complete Total Economic Impact, demonstrating Cherwell's 108% ROI in 10 Months and a total three-year benefit of $859,247.


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